Where do I find sizing help?
Start with our Fit Guide — it includes style-by-style recommendations (including when to size up/down), size conversion, and body measurement guidance.

What if I’m between sizes?
If you’re between sizes, we generally recommend sizing up in firmer fits (especially bottoms). For oversized styles, you can stay true to size for the intended slouch, or size down for a closer fit. When in doubt, follow the fit notes in our Fit Guide.

Do your styles run true to size?
Many of our styles are true to size, but fit can vary depending on the silhouette (firm, relaxed, oversized, or micro fit). We always share the best recommendation in the product description and in our Fit Guide.

What does “micro fit” mean (swim)?
Our swim is designed to feel secure and supportive, so it fits more snugly than standard swim. If you’re between sizes or prefer a little more coverage, we recommend sizing up.

What does “oversized” mean (shirting)?
Oversized styles are designed for ease and movement — a relaxed, intentionally roomy fit. If you want the intended oversized look, stay within your usual size range. If you prefer a closer fit, consider sizing down.

What fabrics do you use most?
We gravitate toward breathable, travel-friendly fabrics that feel beautiful against the skin — including cotton and linen blends, and select knit and performance blends where the design calls for it. Fabric composition is always listed on each product page.

Do you use man‑made fibres?
Used sparingly in select styles when the design calls for structure, shape retention, or performance — and something we’re committed to improving over time. For more context, visit Made With Intention.

What is your swim fabric made from?
Our swim is made using ECONYL® regenerated nylon, chosen for durability, comfort, and support with a soft, breathable feel.
Composition: 78% Recycled Polyamide / 22% Elastane.
Our prints are created using digital sublimation printing for sharp, vibrant colour.

How do I care for my pieces?
A little intention goes a long way. Wash less when you can (air between wears), choose cold gentle cycles with mild detergent, avoid high heat, and line dry in shade. Store knits folded and hang shirts lightly to help pieces keep their shape. If you’d like care advice for a specific piece, contact us — we’re happy to help.

When will my order ship?
You’ll find our current shipping timeframes on our Shipping page. Once your order is on the way, you’ll receive a tracking email.

How do I track my order?
As soon as your order ships, we’ll email you a tracking link. If you can’t find it, check your spam folder or contact us and we’ll resend it.

Do you ship internationally?
Yes — international shipping options and delivery estimates are listed on our Shipping page.

Can I change my address after ordering?
If your order hasn’t shipped yet, we’ll do our best to help. Contact us as soon as possible with your order number and the updated address.

What is your returns policy?
Our full policy (including timeframes and conditions) is on our Returns page.

Can I exchange for another size?
Yes, where stock is available. If you’re unsure which size to swap to, check our Fit Guide or contact us — we’ll help you choose.

Do you offer store credit?
Yes — store credit is available and is a great option if you’d like flexibility for a future purchase. Full details are on our Returns page.

Are sale items returnable?
Sale item eligibility is outlined on our Returns page.

Where can I shop JUAN & ME?
You can shop online, and through a growing list of curated stockists across Australia. Visit our Stockists / Store Locator page for the latest list.

Do you have a stockist near me?
Check our Store Locator for boutiques by location. We recommend calling ahead for availability, as stockists carry a curated selection.

How do I become a stockist?
We’d love to hear from you. Visit Become a Stockist for wholesale enquiries and application details.

Is there a B2B portal?
We’re working on it. In the meantime, please reach out via Become a Stockist and we’ll take care of you.