Privacy policy

Privacy Policy

At JUAN & ME, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop with us, or interact with our SMS communications.

By using our website or subscribing to our SMS services, you agree to this policy. If you have any questions, feel free to contact us at customercare@juanandme.com

1. What Information We Collect

We may collect the following information:

  • Personal Details: Name, email, phone number, and address (for shipping and billing).
  • Account Info: Username, password, and order history (if you create an account).
  • Payment Info: Credit card details or other payment information.
  • Website Usage: Information about your browsing activity, IP address, and device details through cookies.
  • SMS Information: Phone number and any information you provide when opting in to receive SMS communications from us.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill your orders, provide customer support, and communicate order updates.
  • Marketing: To send you updates, special offers, and newsletters. You can opt-out of marketing communications at any time.
  • SMS Marketing: To send you promotional messages, sales alerts, and updates regarding products, events, or offers that may interest you (SMS opt-in required).
  • Improving Our Website & Services: To enhance your shopping experience and provide better customer service.
  • Legal Reasons: To comply with Australian law and protect our rights.

3. Cookies

We use cookies to improve your experience on our website. Cookies help us understand how you use our site, making it easier for you to navigate. You can manage or disable cookies through your browser settings, though this may affect your experience.

4. How We Protect Your Information

We use secure payment systems and industry-standard security measures to protect your personal details. We take appropriate steps to safeguard your information, but no method of transmission over the internet is 100% secure.

5. Sharing Your Information

We do not sell your personal information. We may share your details with:

  • Service Providers: Trusted third-party companies that assist with shipping, payment processing, and customer service.
  • Legal Requirements: If required by law or to protect our business, we may share your information with authorities.

6. SMS Privacy

When you opt in to receive SMS messages from us, you provide explicit consent for us to send you marketing and transactional text messages, including order updates and promotions. To unsubscribe, reply "STOP" to any SMS message you receive from us. Please note that opting out of SMS marketing will not stop transactional or service-related messages, such as order confirmations.

7. Your Rights

You have the right to:

  • Access: Request a copy of the information we hold about you.
  • Update: Correct any inaccurate information.
  • Delete: Request the deletion of your data (subject to legal exceptions).
  • Opt-Out: Unsubscribe from marketing emails and SMS communications at any time.

To make any requests, please contact us at customercare@juanandme.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, with the updated date. Please check back periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this policy, please contact us at:

JUAN & ME
Email: customercare@juanandme.com