Terms and Conditions

Last updated: December 2024

Welcome to JUAN & ME! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using any of the services we provide. If you do not agree to these terms, please refrain from using our website.

1. General Information

These Terms and Conditions govern your use of JUAN & ME’s website, including all content, products, and services offered through our website juanandmeboutique.com.au. This Site is operated by JUAN & ME.

2. Use of the Site

By using the Site, you represent and warrant that you meet these age requirements.

You agree to use this Site only for lawful purposes and in accordance with these Terms. You may not use the Site:

  • In any way that violates any applicable local, state, or national law or regulation.
  • To transmit harmful or unlawful content.
  • To engage in fraudulent activities or to collect personal data from other users.

3. Account Registration

In order to access certain features on the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information if necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Product Information & Availability

We make every effort to display accurate product details, including descriptions, pricing, and images. However, we do not guarantee that all products will be available at all times, as stock levels may change without notice. We reserve the right to modify or discontinue products without prior notice.

If a product you ordered is out of stock or unavailable, we will notify you and provide options for resolution, such as selecting a different item, waiting for restock, or canceling the order.

5. Orders & Payments

By placing an order on our Site, you agree to purchase products for personal use only and not for resale. You also authorize us to charge your credit card or other payment method for the total amount of your order, including shipping and taxes.

We accept various forms of payment, including credit and debit cards, PayPal, After Pay and other methods, which may change from time to time. Please refer to the payment options available at checkout.

All orders are subject to acceptance and availability, and we reserve the right to cancel or refuse any order at our discretion.

6. Shipping & Delivery

We offer domestic and international shipping (some countries may be excluded)  Delivery times may vary based on your location and the shipping method selected. You will receive a tracking number once your order is shipped.

You are responsible for providing accurate shipping information. JUAN & ME is not responsible for delays caused by incorrect or incomplete address information, or customs clearance procedures.

7. Returns & Exchanges

Our goal is for you to be happy with your purchase. If you are not satisfied with your order, you may return it within 14 days of receiving it, provided the item/ item's are in its original condition (unworn, unwashed, and with all tags attached).

  • To initiate a return, please contact our customer service team at customercare@juanandme.com with your order number and reason for return.
  • Some items, such as sale items, intimates, or custom pieces, may not be eligible for return or exchange. Please check the product descriptions for specific details.
  • You are responsible for return shipping costs, unless otherwise stipulated by JUAN & ME.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of JUAN & ME and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from the Site without prior written permission from us.

9. Limitation of Liability

To the fullest extent permitted by law, JUAN & ME shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or your purchase of our products. This includes, but is not limited to, damages for loss of profits, loss of data, or personal injury.

Our total liability to you for any claims arising under these Terms and Conditions will be limited to the amount you paid for the products in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless JUAN & ME, its affiliates, directors, officers, employees, and agents from any and all claims, liabilities, damages, and expenses, including legal fees, arising out of your use of the Site, your breach of these Terms, or your violation of any rights of another.

11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be found here. Please review it to understand how we collect and use your personal information.

12. Amendments to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. By continuing to use the Site after any changes are made, you agree to the updated Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by the laws of Australia, without regard to its conflict of law principles. Any disputes arising from or related to these Terms will be resolved in the courts of Australia.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

JUAN & ME
Email: customercare@juanandme.com

Thank you for choosing JUAN & ME. We appreciate your business