Terms and Conditions
E-Boutique Returns, Refunds & Exchanges
Juan & Me believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore we will offer the following return policy.
E-Boutique Return & Exchange Policy
An exchange, credit note or refund, for full priced items will be provided only where:
-Merchandise is in a saleable condition along with original packaging and all tags attached
-Merchandise is not worn, damaged, altered or washed
-Merchandise is wrongly described
-Merchandise is different to the item ordered
-Domestic orders returned within 14 days of purchase & International orders returned within 30 days of purchase
Returns will be approved at Juan & Me's discretion. If you wish to make an exchange the extra shipping charges will be at your own cost.
PLEASE NOTE: We do not accept returns/exchanges on the following items:
- SALE items (including promotional sales)
Refunds will be applied to the original card/method of purchase. We do not refund original shipping charges or the cost of shipping to return your items. Please allow 5 working days for refunds to be processed.