Terms and Conditions

E-Boutique Returns, Refunds & Exchanges

Juan & Me believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore we will offer the following return policy. 

E-Boutique Return & Exchange Policy

We will provide you with a refund, credit note or exchange when:

- Merchandise is returned in a saleable condition along with original packaging and all tags attached.

- Merchandise is not worn, damaged, altered or washed.

- Merchandise is wrongly described.

- Merchandise is different to the item ordered.

- Domestic orders must be returned within 14 days of purchase. 

- International orders must be returned within 30 days of purchase.

If you receive an item believed to be faulty, please contact customercare@juanandme.com

Returns will be approved at Juan & Me's discretion. If you wish to make an exchange, the extra shipping charges will be at your own cost.

Sale items & full priced items purchased during a promotional sale cannot be returned for change of mind.

Purchases made during our ONLINE WAREHOUSE SALE are final.

No returns or exchanges will be accepted on personalised items.

PLEASE NOTE: For hygiene reasons, we do not accept returns/exchanges on the following items:

  • Jewellery
  • Swimwear
  • Lingerie
  • Hosiery
  • Hats
  • Accessories

Refunds will be applied to the original card/method of purchase. We do not refund original shipping charges or the cost of shipping to return your items. Please allow 5 working days for refunds to be processed.