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E-Boutique Returns, Refunds & Exchanges

Juan & Me believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore we will offer the following return policy. 

E-Boutique Return & Exchange Policy

An exchange, credit note or refund, for full priced items will be provided only where:

-Merchandise is in a saleable condition along with original packaging and all tags attached

-Merchandise is not worn, damaged, altered or washed

-Merchandise is wrongly described

-Merchandise is different to the item ordered

-Domestic orders returned within 14 days of purchase & International orders returned within 30 days of purchase 

 Returns will be approved at Juan & Me's discretion. If you wish to make an exchange the extra shipping charges will be at your own cost.

PLEASE NOTE: We do not accept returns/exchanges on the following items:

- SALE items (including promotional sales)

- Jewellery

- Lingerie

- Swimwear

- Hosiery

- Hats

- Accessories

Refunds will be applied to the original card/method of purchase. We do not refund original shipping charges or the cost of shipping to return your items. Please allow 5 working days for refunds to be processed.